Terms

Turn connects diners with restaurants offering reservations through bidding.

Your account

Use your own verified phone number and provide an accurate first and last name. Keep access to your account secure and provide accurate restaurant information when registering a business.

Bidding and payment

Each listing shows its reservation time, party size, bidding deadline, and current bid. A verified payment card is required to bid. You submit a private maximum; Turn automatically bids only enough to lead, without exceeding it. Equal maximums favor the earlier bid. You can increase your maximum, but cannot reduce or withdraw it. Raising your maximum alone does not raise the public price. If you win, your card is charged the winning bid for the reservation. If your saved cards cannot be charged, your reservation may pass to the next eligible bidder. We try the next bidder every minute after a confirmed payment failure, stopping when someone pays or the reservation time arrives. A backup winner pays the price recalculated against the remaining eligible bidders, capped at their maximum. Existing bids placed before proxy bidding retain their committed amounts. Uncertain payments are resolved before moving on. Food and drinks are paid for separately at the restaurant.

Restaurant participation

Restaurants are responsible for the accuracy and availability of their listed tables. A restaurant may cancel a listing before bidding closes. After bidding closes, issues must be raised for review through Turn.

Fees and issues

Turn retains $1 from each successful reservation payment. Payment processing costs are deducted from the restaurant’s proceeds. If there is a problem with a reservation or payment, contact Turn. Opening or closing a dispute does not automatically issue a refund.

Restaurant cancellations and refunds

If a restaurant cancels a paid reservation, the customer is entitled to a full refund of the reservation payment to the original payment method. Card-processing fees will not be deducted from the customer's refund. Refund arrival depends on the payment processor and the customer's bank.

The restaurant is responsible for funding the refund and bearing any original card-processing fees that the payment processor does not return. These nonrefundable fees are not reimbursed to the restaurant.

An insufficient restaurant balance does not remove this obligation or make the customer's refund conditional on the restaurant receiving future earnings. Turn will fund the refund upfront when necessary and record the amount owed by the restaurant. The restaurant authorizes Turn to apply available balances and future payouts toward that outstanding amount, without double recovery. Any amount still outstanding remains payable to Turn even if the restaurant stops using the service.

Customer cancellation requests

Customer-requested cancellations and refunds are subject to review by Turn administrators and are not automatically approved. Submit a request through Turn's reservation issue or contact flow. This policy does not limit any rights required by applicable law.

Responsible use

Do not place fraudulent bids, impersonate another person or business, or interfere with the service. Turn may restrict account access when reviewing misuse or reservation issues.

Contact

Use the Contact link below for questions about these terms or a reservation.